There are currently more and more calls for help from the community that they can no longer connect to their Ecovacs app and that they are no longer able to control the vacuum robot via app.
Data collection timed out
At the moment the Ecovacs servers seem to be no longer accessible. When starting the app, the error message appears: The data acquisition timed out.
First of all: What can you do? Nothing!
Unfortunately, there is nothing left for you to do but just sit it out. You can still start your vacuum robot manually at the push of a button when your apartment needs to be cleaned. I would advise against resetting the vacuum robot, because the whole thing won’t help and you will have to set up everything again in any case when the servers are online again.
When the servers are back online we will let you know!
Alternatively, simply come into our “Vacuum & Floor Mopping Group” on Facebook. There you will find a huge community with which you can exchange ideas on the topic! If you are looking for a new vacuum robot, our tool will help you Suction Robot Finder continue!
