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HMD blog: Product support and sustainability go hand in hand

The new features in the Nokia X-Series have undergone fifty physical tests and have three years of software support.

If you choose a phone well, it will be received by a nimble, frills-free, great-to-use and well-felt device from the moment you turn it on, but there are two factors that work against it. Over time, the materials and hardware components used in assembly get tired, and due to technological advances, a new and fast mobile may seem sluggish at a given moment compared to a companion arriving three years later.


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A HMD Global notes, however, that Nokia’s branded mobile portfolio will remain in the mud after a long time and, as we reported: a Counterpoint Research analysis company recognized the brand’s multi-year software support and extra energy for assembly. Should service be required, we have detailed the HMD free, door-to-door warranty.


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Although many people change their cell phone every year or two, or more often, it is important that a phone serves its first, second, third owner after several years instead of landing in the trash – it is important to take our electronic devices to the right place at the end of their life. battery should not cause galibas. Under the banner of sustainability, HMD now goes even further to get its phones caught on the iron tooth of time: the Nokia X series, including recently unveiled X10 and X20 smartphones, receive a three – year warranty, system upgrades, and security fixes.


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The advantage of Android One and a similarly clean system, by the way, is that phones don’t slow down over time for software reasons (so you can blame components and full storage anyway), but HMD’s survey says surprisingly wary of installing an update. For 79 out of 100 respondents, mobile security is an important consideration before making a purchase, and if you choose a reliable one, you can safely install wireless packages. Nevertheless, 25% think about the update for at least two weeks, 31% don’t know if their mobile has the latest security fix packs installed, and 40% don’t download it even though the relevant notification arrives.

40% of them do not believe that the update will improve anything, although security vulnerabilities may need to be fixed at any time in the software world, and Nokia is at the forefront of such monthly packages. 14% fear that the bug fix will slow down the phone, 11% say the pocketmaker may become obsolete, 9% say the package will take up too much space on the mobile, and 4% say it could even damage it. You don’t have to worry about any of these: we can boldly and immediately install security hotfix packages and system updates from trusted brands.


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How important is external and internal perseverance? European mobile users reach their mobile phone an average of 163 times a day and stare at the screen 17 hours 30 minutes a week, an increase of 84% over ten years. The five most popular uses are browsing, accessing social media, listening to music, playing games and messaging, and 57% of respondents have already bought from a mobile phone, 72% follow their financial situation, 61% monitor their health and exercise with it, and 60% pay with smartphone.


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Perhaps this is why, and of course the new features and cameras, European mobile phone use has become more common in two and a half years, and only 27% use the same model after three years. Yet respondents said they would be happy to keep the winter longer if good performance is maintained, and this can definitely be helped by upgrades and proper management of storage (meaning leaving some free), which is already the user’s job.


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Fortunately, 55% of customers are now concerned about sustainability and 48% are concerned about accumulating unnecessary electronic waste, and with everyone likely to have dozens at home with the charging head, HMD Global has also taken action against e-waste and skipped it to reduce environmental impact. the earpiece and adapter from the X10 and X20 packaging. In contrast, Android 11 guarantees after the two devices the Android 12, 13 and 14 updates.


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Skipping the adapter is obviously an unpopular decision, but so is the long-term ban on internal combustion engines, and the fact is that consumers need to become more aware to avoid even more serious electronic pollution today. According to the European Environment Agency, if everyone kept their mobile phones a year longer than is typical today, it would have as much net environmental benefit by 2030 as if two million polluting vehicles had been scrapped off the roads.


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To ensure that HMD Global phones can be used flawlessly for years to come, the X-Series is backed by a three-year warranty and upgrade to 50 external tests, surviving many of the torments pictured – these requirements are known as the Nokia Standard Product Requirement. And the packaging of the X10 and X20 hides a bonus: the included case not only protects the two phablets from being dropped and e-garbage from minor bumps and possible breakage, the boxed accessory is made of degradable material. We also support such efforts, and HMD Global has been standing by the user for several years so that he does not feel the need to switch mobile.

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